The resolution rate of customer problems . Positive and positive customer word of mouth brings in more new customers, while poor service and experience "drive away" customers and accelerate executive email list customer churn. Customer experience word-of-mouth is a means to win the optimal cost competitiveness of new customers, which is to help old customers to sell products and services at zero cost. Salesforce has found through long-term practice that 60% of customer executive email list purchase evaluations are completed before they are exposed to seller sales. It is predicted that by 2020, customers of 2B enterprises will only contact the seller's sales.

Staff when the entire procurement evaluation and decision-making process has progressed to 85% or higher. How does customer experience drive To B business growth? Purchasing executive email list evaluation and decision-making basis in the 2B trading environment is the so-called "good things don't go out, bad things spread a thousand miles". The latest research shows that people are more willing to spread negative content, and the impact of a executive email list negative experience on customer word of mouth is often 2 to 4 times that of a positive consumption experience. And every 100 cases of positive transmission generate about 4 new customer purchases.

Surprisingly, the same is true for large-scale 2B transactions. The content of customer word of mouth includes not only product content such as product functionality, operability, and executive email list safety, but also service content such as customer service problem-solving capabilities, sales solution capabilities, and brand reputation. Relevant content about services has a greater influence on customer word-of-mouth communication. The impact of word of mouth formed executive email list by customer experience on business growth is mainly reflected in two aspects. 1) If a customer gets recommendations to buy or object to buying a brand, then such recommendations are likely to work.